This course has the potential to revolutionise the way data is used in your organisation, your team and by you personally.
Universal Data Skills covers both the theory and practice of data collection, display, analysis and reporting in an easy to understand and practical manner. Previous participants have varied from people who haven't studied anything about data since they were at school to professional statisticians - in the same group.
Importantly, we also look at Statistical Process Control, the origin of all contemporary approaches to organisational improvement. We cover the history, how this has influenced modern management and then how it can be applied in a straightforward manner back in the workplace.
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Chief Executives, Directors, senior, middle and junior managers |
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Anyone involved in performance measurement at a departmental or organisational level |
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Analysts and statisticians |
This course is aimed at graduates of Universal Improvement Skills and Control Your Projects. The contents, in particular how to measure and analyse process performance, enhance what has already been learned.
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Twelve principles that underpin the use of data in organisational improvement
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Variation - what it is, the differences between Special and Common Causes, why it is important
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Statistical Process Control (SPC) - how variation affects your processes and how to use SPC to go about reducing this to guarantee predictability and reliability
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How to use Pareto Charts and Ishikawa Diagrams in the context of data analysis
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How a 'common sense' approach to using data may be ruining your organisation
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How to use data to identify and run projects
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How to collect, display and analyse customer satisfaction data
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Better use of graphs including tips for good graphs
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Dashboards - what they are, where the ideas come from, how to design and use them
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| Despite the name, Universal Data Skills is not a course about data. It is a course about using data for improvement. It is a highly practical course and you will be able to immediately apply what you learn back in the workplace. There are plenty of exercises and time for you to apply the learning to your own real-life situations and data with our help. |
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We will start at 09.00 and finish at 16.30 each day.
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Christie Spaces, 454 Collins Street, Melbourne, VIC 3000 - a CBD location that's easy to get to by train or tram.
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$1700-00 + GST
For organisations with limited budgets - you may be very small, a charity or in the voluntary sector - we offer a 20% discount - $1360-00 + GST. To be considered for this discount, all you need to do is tick the box on the booking form  .
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Re-attending Universal Data Skills is an ideal way to sharpen up on what you have learned. Not only will you be reminded of what you already know, but people tell us they pick up new things they missed the first time around. To mark the UIC's 30th Anniversary in 2022, we are offering a 50% discount (i.e. $750 +GST). We'll also fix you up with an update to your manual. To receive this rate, put 30A in the 'other instructions' box on the booking form.
To quote a recent participant: Hi Rebecca, Thank you for coming up and running the course this week. I had already attended and enjoyed this training a few years ago and with this time being my second time, was hoping for the same experience. This is easily my favourite course and I certainly took in a lot more this time around. You and Alison didn't disappoint - I thoroughly enjoyed the whole 3 days. - 'DOH'
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