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| 5-7 Mar 2024 |
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| 10-12 Oct 2023 |
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| 21-23 Mar 2023 |
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| Universal Improvement Skills Public course in Alsager, Cheshire | |
| 6-8 Dec 2022 |
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| Universal Leadership Skills Public course in Brisbane | |
| 18-20 Oct 2022 |
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| Universal Improvement Skills Public course in Brisbane | |
| 11-13 Oct 2022 |
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| Universal Improvement Skills Public course in Alsager, Cheshire | |
Universal Improvement Skills - UK
There are people who are effective in their job. They are well organised and on top of their workload. They get results from their projects. Their meetings are productive. They involve the right people. These are people who others want to work with. They get listened to because they can always see a way forward. These people were not born this way. They have learned an integrated set of practical tools and techniques that they use in both projects and their day-to-day work. Do you want to join them?
| Who should attend? | |
| • | All managers |
| • | Leaders of project teams |
| • | Leaders of natural work groups |
| • | People involved in projects |
| • | People who run meetings |
| • | Bright sparks who need a development opportunity |
| What you will learn | |
| Organisational improvement | |
| • | A brief history of improvement in organisations and six Key Concepts that underpin the thinking and approach. |
| • | How to convert organisational strategy and good intentions into real change in the workplace. |
| Projects | |
| • | The UIMPROVE framework for setting up and running projects. This can be applied in all organisations and industries. |
| • | Annual Project Planning - how to identify all the projects that need to be carried out over the next 12 months and how to prioritise the resulting list either individually or with a team. How to set up a Project Steering Grid to monitor and steer the projects on an ongoing basis. |
| • | How to set up individual projects properly with a clear remit. |
| • | Different roles in projects - Champion, Project Leader, team members, key players, specialists. |
| • | Tools and techniques for involving people in projects. |
| • | How to 'kick-start' a project. This means running an initial meeting that is highly structured using tools and techniques with a wide range of involvement to ensure buy-in and alignment. |
| • | A set of project methodologies that provide step-by-step guidance from the beginning to the end of any project. |
| • | How to take an individual project and break it down into its component parts, identifying timescales, actions and milestones. |
| Tools and techniques | |
| • | Tools for Planning and Organising - Brainstorming, Clustering-by-Theme, Must-Should-Could, TPN Analysis, Chronological Clustering and Gantt Charts - participants learn how and when to use each of these. |
| • | Techniques for Productive Meetings - highly effective but straightforward structural techniques that will increase participation, variety, productivity and enjoyment of meetings. |
| Processes and how to improve them | |
| • | The principles of process improvement. |
| • | How to use Improvement Methodology to improve a process. |
| • | Analytical tools - Ishikawa Diagrams and Deployment Flowcharting. |
| Style and structure of the course | |
| Universal Improvement Skills follows a tried-and-tested approach that is highly participative and practical with chalk'n'talk cut to a minimum. Our consultants work in a wide variety of industries and organisations and don't spend all their time in the classroom. They will draw on their experience of applying these skills in real-life situations to illustrate the practicalities and benefits of working in this way. Participants are asked to apply what they are learning to their own real-life scenarios including projects and meetings. This includes opportunity to pick the brains of our experienced consultants. A ratio of two consultants to a maximum of 12 participants ensures that everyone can have some 1-1 time. Participants receive The Complete Guide to Improvement. This manual contains easy to follow, step-by-step guidelines including everything covered on the course and a lot more. Participants can also access our website to download support materials and updates to the manual as they become available. |
| Venue and times | |
| The course will be held at the Manor House Hotel, Alsager, in rural Cheshire, between Stoke-on-Trent and Crewe. We have been running Universal Improvement Skills as a public course since 1994 and every one has been run at the Manor. We use this venue because of good access by train or motorway, excellent conference rooms, high standards of accommodation, food and service. Nearest mainline station: Crewe, taxi 10-15 minutes, or by local train to Alsager Nearest local station: Alsager, 5 minutes walk Nearest airport: Manchester, good train service direct to Crewe Nearest motorway: M6 - Junction 16, 10 minutes drive We will start at 09.30 on Tuesday and finish at 15.00 on Thursday. |
| The cost | |
| £1200 + VAT = £1440 including accommodation. This includes accommodation on Tuesday and Wednesday nights, all refreshments, breakfast, lunch and dinner. For organisations with limited budgets - you may be very small, a charity or in the voluntary sector - we offer a 20% discount - £1000 + VAT = £1200. To be considered for this discount, all you need to do is tick the box on the booking form  .If you would like accommodation for the night prior, this can be arranged for an additional £110 + VAT - tick the box on the booking form. |
| What previous participants have said | |
| • | "The techniques I learned on this course I use every single working day - it was excellent value for money." |
| • | "Great course because it is based on practical exercises which are easier to remember than loads of theory. Well backed up by the manual." |
| • | "I have tried the techniques in team meetings and the team nearly fell off their chairs!" |
| • | "I found it useful to be with people from other organisations who were able to offer a different perspective on common problems." |
| • | "What can I say - it changed my life." |