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Facilitator Development Programme

Background and who should attend

Using UIMPROVE Facilitators in projects and meetings, and for the control and improvement of processes dramatically improves productivity and effectiveness. Training Facilitators creates a strategic resource that can be allocated in line with the organisation's priorities. It takes just one project that delivers a better outcome, on-time and on-budget to create a return on the investment. Every other improvement and benefit is a bonus.

The Facilitator Development Programme teaches participants the UIMPROVE approach to organisational improvement and provides them with the knowledge and skills to facilitate this. The UIC has been training people for this role in a wide variety of industries and organisations since 1992 and the programme is always being refined and improved based on the practical experience of those we train.

This is a 9 day programme spread over 3 x 3 day modules. The period between each module should be around 2 months allowing participants to gain experience of using what they have learned in the intervening time. It is ideal if Facilitators can be allocated to assignments both before and during the programme. Modules 2 and 3 incorporate review and planning of these.

The role of Facilitator is usually a part-time activity, taken on in addition to the day job. The Facilitator Development Programme is specifically designed for people who will have to take up a formal Facilitator role in meetings or projects.

This programme will not only provide your organisation with a highly capable facilitation resource, it will also dramatically accelerate the rate and efficiency of improvement. Additionally, you will develop 12 people who are structured in their thinking, highly capable of improvement and get a good grasp of the cross-functional nature and complexities of the organisation through the assignments they carry out.


   
Queensland Government Department of Transport and Main Roads, Information Technology Branch - Facilitator Development Programme, October 2019   West Midlands Trains - Facilitator Development Programme, September 2019   Thirteen - Facilitator Development Programme, April 2018

What are the benefits of having a pool of Facilitators in an organisation?

Strategy

The resource can be aligned with organisational strategy and focused where the greatest need/return is
Demonstrates top management commitment to improvement

The rate of improvement

Creates a 'critical mass' for improvement
Increases organisational capacity and the rate of improvement
Builds on and supports the work done through other UIMPROVE training courses
An internal resource is better for continuity and follow up

Developing the organisation

Taps into and develops the talent in the organisation
Promotes organisational learning
Allows more people to be directly involved in improvement
The skills are developed and retained within the organisation
Ensures a more structured approach to projects
Provides a consistent approach to and a common language for improvement
Improves meetings

Developing individuals

Gives individuals a broader view of the organisation through involvement in projects
Increases job satisfaction
Today's Facilitators are tomorrow's senior managers and directors

Costs

Costs less than external provision
The cost of training is soon recouped in the benefits the resource brings to the organisation

   
TransLink - Facilitator Refresher Training, April 2018   TransLink - Facilitator Development Programme, February 2018   We are Aspire and One Manchester - joint Facilitator Development Programme, January 2018

What your Facilitators will be able to do

Facilitate Annual Project Planning

Convert organisational strategy into departmental or team objectives
Identify and prioritise the projects to be done over the next 12 months
Produce a departmental or team plan
Scope and produce a remit for each resulting project

Facilitate project teams

Identify and follow a project methodology
Break the project down into component tasks and produce a project plan
Use tools and techniques
Ensure balanced participation

Facilitate a Project Kick-Start

Obtain a wide range of involvement at the outset
Use a structured approach, tools and techniques to ensure balanced participation
Carry out scoping and initial planning
Save time
Increase understanding, alignment and commitment from those involved

Facilitate a Project Refocus

For projects that have stalled, had a change of leader or reached an important junction
Obtain a wide range of involvement
Use a structured approach and tools and techniques to ensure balanced participation

Facilitate a Process Planning Event

Use a structured approach and analytical tools (specifically an Ishikawa Diagram and Deployment Flowchart) to plan a new process

Facilitate a Process Analysis Event

Use a structured approach and analytical tools (specifically an Ishikawa Diagram and Deployment Flowchart) to understand and analyse an existing process

Facilitate a Customer Involvement Event

This is very similar in format to a Project Kick-Start, the difference being that the participants are customers

Facilitate a Project Update

Reconvenes the group from the Project Kick-Start to report on progress, present findings and proposals, obtain their feedback and input

Facilitate a Project Refocus

For projects that have stalled, had a change of leader or reached an important junction
Obtain a wide range of involvement
Use a structured approach and tools and techniques to ensure balanced participation

Facilitate Piloting and Implementation Events

For projects that have reached the stage where proposals first need to be tested, then incorporated into routine operation

Facilitate a Project Review

Use a structured approach and tools and techniques to review and learn lessons from a completed project

Facilitate meetings (regular, e.g. a Team Meeting, or one-off)

Help plan the agenda
Use tools and techniques
Ensure balanced contribution
Review

This might be a regular commitment or a one-off piece of work.

Facilitate Systems Events

A Systems Event is for a management team (leader and Direct Reports) and enables them to work on controlling routine operation by:

Identifying the systems and processes for which they are responsible
Defining the aims of the systems and purposes of the processes

Facilitate a Routine Operation Review

Also aimed at management teams, the purpose is to take an annual look at the big picture of how all systems and key processes are performing, whether resourcing is right and whether any interventions are needed.


   
Blackpool Transport - Facilitator Development Programme, September 2017   Queensland Government Department of Transport and Main Roads, Information Technology Branch - Facilitator Development Programme, November 2016   Weaver Vale Housing Trust - Facilitator Development Programme, October 2016

A brief overview of the programme

Module 1 - focus on organisational improvement and projects

Understanding the role - what is facilitation, what is a Facilitator?
Background to the ideas - a brief history of improvement in organisations
Key Concepts - ideas that underpin the approach
Tools for Planning and Organising
Introduction to projects
The UIMPROVE Projects Framework
Annual Project Planning
Project Kick-Starts

Module 2 - focus on meetings, piloting and implementation, and additional assignments

Review session - what people have applied since last time
Effective meetings
Techniques for Productive Meetings
Putting structure to a topic
Tools for Evaluation and Decision-Making
Making interventions in meetings
Project Events continued: Customer Involvement Events, Project Update, Project Refocus, Piloting and Implementation Events, Project Review
Planning for forthcoming assignments

Module 3 - focus on controlling and improving routine operation

Review session - what people have applied since last time
Introduction to processes
How to control a process
Routine Operation Events: System Events, Routine Operation Review
How to improve a process
Tools for Analysis
Project Events concluded: Process Planning Events, Process Analysis Events
Planning for forthcoming assignments
Review of the programme

   
One Manchester - Facilitator Development Programme, November 2015   Broadland Housing Group - Facilitator Development Programme, November 2014   TransLink - Facilitator Network Meeting, July 2013


Downloads

Click here for the Facilitator Development Programme Briefing Note.

Click here for the How to Select Facilitators Briefing Note.