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Jane and Steve
Neil and Andrea


Lost Manuals Service

If you have attended a UIC course and received either The Complete Guide to Improvement, The Complete Guide to Leadership or any predecessors to these manuals and, heaven forbid, you lose it, we offer a lost manuals service. Occasionally we have one or two spares to hand and if your luck is in, we'll treat you to one of those. Otherwise, your new manual will be ordered from our printers in either Australia or the UK and provided at cost (we'll send you an invoice).

Current costs

The cost does vary due to changes in the price of paper, binders, printing and shipping so the following is intended as a rough guide.

The Complete Guide to Improvement (Version 6.0)
Australia (including shipping): $165 + GST
UK (including shipping): £40 + VAT on shipping
Other countries: Please enquire

The Complete Guide to Leadership (Version 12.0)
Australia (including shipping): $120-150 + GST
UK (including shipping): Please enquire
Other countries: Please enquire

Next update

The Complete Guide to Improvement was last updated in August 2021 and The Complete Guide to Leadership in June 2021. Although we are always working on the next version, there are no further updates planned for the immediate future.

Contact us to request a firm price

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Order your replacement manual now

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The Complete Guide to Improvement
The Complete Guide to Leadership

There are some conditions attached to this:

(1) You must have completed and returned the Manual Registration Form and agree to us maintaining your details on our database - subject to the usual data protection regulations depending upon where you live as explained elsewhere on the website.
(2) You must abide by the copyright restrictions as explained fully in the manual itself but principally that you may not copy or reproduce any of the contents without our permission and you may not use any of the contents of the manual or our training courses to train or others.
(3) Invoice payment terms: 28 days from the invoice date.