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Universal Improvement Skills

Universal Improvement Skills teaches participants about improvement for individuals, teams and organisations. It provides an integrated set of skills, tools and techniques that are universally applicable and transferable to a wide range of activities in the workplace. These skills can transform the way people work both on their own and in groups.

Participants learn both hard and soft skills. Methodologies, tools and techniques sit alongside how to involve people and how to run meetings in a participative and productive fashion. To explain 'why' as well as 'how', a brief introduction of the history and theory underpinning the ideas is provided at each stage.

Continually refined and developed based on real-life experience, Universal Improvement Skills has been running since 1994. Participants find that the application of these powerful but straightforward tools, techniques and methodologies has a dramatic effect on their projects, meetings, planning, day-to-day work and in the way they work with groups of people.

Universal Improvement Skills
Public course
December 2021
  Universal Improvement Skills
for Winton Shire Council
October 2021
  Universal Improvement Skills
Public Course in Alsager
October 2021
  Universal Improvement Skills
for Broadland Housing Group
September 2021

Duration and who should attend

This course is 3 days in duration and any of these people will benefit from it:
Senior, middle and junior managers
Project Leaders
People who lead teams in the workplace
People who need to improve their project management skills
People who delegate project work to others
People who run meetings
People who would like to be more structured in how they work
People who have lots of different things to juggle
Bright sparks who would benefit from a developmental opportunity

We also run this as a public course

Style and structure of the course

Universal Improvement Skills follows a tried-and-tested approach that is highly participative and practical.

Our training does not involve sitting around staring at a projector screen. Instead people get to think about and apply what they are learning to their own real-life scenarios including projects and meetings. There is ample opportunity to pick the brains of the people running the course. A ratio of two UIC Consultants to a maximum of 12 participants ensures that everyone gets a chance to have their say

Participants receive our comprehensive manual, The Complete Guide to Improvement. This contains easy to follow, step-by-step guidelines including everything covered on the course and a lot more.

Universal Improvement Skills
Public course in Brisbane
September 2021
  Universal Improvement Skills
Public course in Maastricht
June 2021
  Universal Improvement Skills
Public course in Brisbane
April 2021
  Universal Improvement Skills
for Araluen
January 2020

What participants will learn

Organisational Improvement

A brief history of improvement in organisations and six Key Concepts that underpin the thinking and approach
How to convert strategy and good intentions into real change in the workplace


The UIMPROVE framework for setting up and running projects
Annual Project Planning
How to identify all the projects that need to be carried out over the next 12 months and how to prioritise the resulting list either individually or with a team. How to set up a Project Steering Grid to monitor and steer the projects on an ongoing basis.
How to set up individual projects properly, consider inclusions, exclusions and interdependencies, and produce a clear Project Remit
Different roles in projects:
Champion, Project Leader, Project Team Member, Key Player, Specialist, Facilitator
Tools and techniques for involving people in projects
How to run a Project Kick-Start
This is an initial meeting that involves a wide range of people to increase understanding, alignment and commitment from those involved, and get the project off to the best possible start
A set of project methodologies that provide step-by-step guidance from the beginning to the end of any project:
Planning, Improvement, Problem Solving, Major Project
How to take an individual project and break it down into its component parts, identifying timescales, actions and milestones

Tools and techniques

Tools for Planning and Organising
Brainstorming, Clustering-by-Theme, Must-Should-Could, TPN Analysis, Chronological Clustering and Gantt Charts - participants learn how and when to use each of these
Techniques for Productive Meetings - straightforward but highly effective structural techniques that will increase participation, variety, productivity and enjoyment of any meeting

Processes and how to improve them

The principles of process improvement
How to use Improvement Methodology to improve a process
Analytical tools, in particular Deployment Flowcharting


Click here for the Universal Improvement Skills Briefing Note.

Universal Improvement Skills
for We are Aspire
February 2019
  Universal Improvement Skills
for NHS Stockport
December 2018
  Universal Improvement Skills
Public Course in Maastricht
November 2018
  Universal Improvement Skills
for Transit Australia Group
October 2018

Universal Improvement Skills
for Thirteen
September 2018
  Universal Improvement Skills
Public course in Alsager
June 2018
  Universal Improvement Skills
for South Yorkshire Housing
Association, June 2018
  Universal Improvement Skills
for Abellio Greater Anglia
April 2018

Universal Improvement Skills
for One Manchester
December 2017
  Universal Improvement Skills
Public course in Melbourne
October 2017
  Universal Improvement Skills
for TransLink
June 2017
  Universal Improvement Skills
for London Midland
March 2017