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The UIC at a glance
| We are an organisational improvement specialist providing training, facilitation and consultancy in strategy development and implementation, projects, process improvement, leadership, teamworking and data. |
| We work across a range of industries and organisations at all levels from Chief Executive to front-line staff. We also run a programme of Public Courses. |
| We were first established in the UK in 1992. Work in Australia from 1999 onwards led to us setting up an Australian business in 2010. |
| We have a 30+ year pedigree and proven track record for getting results through UIMPROVE - our highly practical and participative approach. UIMPROVE stands on firm foundations, notably the work of the Improvement Giants - Shewhart, Deming, Juran and Tribus. |
| Virtually all of our work comes via our client family tree. If we continue to do a good job, existing clients stick with us and, as people move between organisations, we often get a call. Continue to do a good job for 30 years, and the result is an interesting and diverse client base of good people working hard to improve their organisations. |
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| New version of The Complete Guide to Leadership |
| Version 13 of this manual was published in February 2026. Click here to read the editorial. Click here to order an update. Click here for details of our Universal Leadership Skills course. |
| 19-20 May 2026 |
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| Queensland Government Department of Transport and Main Roads Policy, Planning and Investment Division Olympic and Paralympic Coordination Branch Executive Event | |
| 15 May 2026 |
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| Transit Systems NSW Leadership Forum | |
| 12-14 May 2026 |
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| Queensland Government Department of Primary Industries Information Technology Partners Facilitator Development Programme | |
| 11-12 May 2026 |
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| Transit Systems NSW Executive Event | |
| 23 Apr 2026 |
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| Queensland Government Department of Transport and Main Roads Project Kick-Start | |
| 22 Apr 2026 |
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| Queensland Government Department of Transport and Main Roads Network Services and Operations Division Leadership Forum | |
| 21-22 Apr 2026 |
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| Queensland Government Department of Transport and Main Roads Corporate Division Executive Event | |
| 14-16 Apr 2026 |
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| Transit Systems NSW Organisational Improvement Programme | |
| 24-26 Mar 2026 |
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| Universal Improvement Skills Public Course in Melbourne | |
| 17-18 Mar 2026 |
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| Queensland Government Department of Transport and Main Road Network Services and Operations Division Executive Event | |
| 13 Mar 2026 |
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| Queensland Government Department of Transport and Main Roads Leadership Forum | |
| 10-12 Mar 2026 |
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| Incommunities Universal Improvement Skills | |